Your password will have either been chosen by you when you ordered the course, or if you are not the course buyer, your Joining Instructions email will contain a link to set your password for the first time:
NOTE: If signing in for the first time, you will be asked to complete your account details before viewing your orders or courses.
If you are the coarse organiser, you can download training packs for all courses you have ordered by using the Download delegate training packs button from the My Organisation's course administration section of your dashboard.
If you are a delegate and not the course organiser, use the Download your class training pack from the My courses section of your dashboard.
Choose the Edit delegates button from the My Organisation's course administration section of your dashboard
NOTE: The existing delegate will be removed from the course and automatically sent a cancelation email. The new delegate will be added to the course and automatically sent their joining instructions. If you have created a new user, they will be asked to login and set their password to access their dashboard.
If you are the course organiser, choose the Resend delegate's joining instructions button from the My Organisation's course administration section of your dashboard
If you are the course attendee, choose the Resend your joining instructions button from the My courses section of your dashboard
Joining instructions will be automatically e-mailed to the delegate
NOTE: Joining instructions will tell the delegate where to go, what to bring, date, time and location of the course. It will also contain the important set password link for new users; this link is specific to that user and cannot be used to set other user's passwords. If the link does not appear, the user has already set their password.