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Frequently Asked Questions

 

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  1. Note: Your sign in details will have been sent to you as part of your Joining Instructions email (see image below). This was sent on the day you or your course organiser ordered the course online.
  2. Click on Sign in
  3. Your username will be your email address
  4. Your password will have either been chosen by you when you ordered the course, or if you are not the course buyer, your Joining Instructions email will contain a link to set your password for the first time:

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  6. NOTE: If signing in for the first time, you will be asked to complete your account details before viewing your orders or courses.
  1. Sign in to your dashboard
  2. If you are the coarse organiser, you can download training packs for all courses you have ordered by using the Download delegate training packs button from the My Organisation's course administration section of your dashboard.
  3. If you are a delegate and not the course organiser, use the Download your class training pack from the My courses section of your dashboard.
  1. Some interactive manuals may require a password to open the PDF. This password will be given to you by your course tutor on the day of your course.
  1. Sign in to your dashboard
  2. PLEASE NOTE: Swapping / amending / adding delegate details can only be done by the user who ordered the course.
  3. Choose the Edit delegates button from the My Organisation's course administration section of your dashboard
  1. Sign in to your dashboard
  2. Choose the Edit delegates button from the My Organisation's course administration section of your dashboard
  3. NOTE: The existing delegate will be removed from the course and automatically sent a cancelation email. The new delegate will be added to the course and automatically sent their joining instructions. If you have created a new user, they will be asked to login and set their password to access their dashboard.
  1. Please contact your Account Manager to arrange to change a course date
  1. Sign in to your dashboard
  2. Choose the View an invoice or add / amend the PO / Ref button from the My Organisation's course administration section of your dashboard
  3. NOTE: To save the downloaded PDF, right click on the invoice and choose Save as...
  1. Sign in to your dashboard
  2. Choose the Pay an invoice button from the My Organisation's course administration section of your dashboard
  3. Follow the instructions on the Secure Payment Details page and press the Confirm payment button
  4. NOTE: You can pay for multiple invoices simultaneously by checking multiple invoices and pressing Pay Selected
  1. Sign in to your dashboard
  2. Choose the View an invoice or add / amend the PO / Ref button from the My Organisation's course administration section of your dashboard
  1. Sign in to your dashboard
  2. Choose the Edit invoice address button from the My Organisation's course administration section of your dashboard
  1. Sign in to your dashboard
  2. If you are the course organiser, choose the Resend delegate's joining instructions button from the My Organisation's course administration section of your dashboard
  3. If you are the course attendee, choose the Resend your joining instructions button from the My courses section of your dashboard
  4. Joining instructions will be automatically e-mailed to the delegate
  5. NOTE: Joining instructions will tell the delegate where to go, what to bring, date, time and location of the course. It will also contain the important set password link for new users; this link is specific to that user and cannot be used to set other user's passwords. If the link does not appear, the user has already set their password.